We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, items must be in the original packaging and materials, including all parts, accessories and instruction manuals from the brand must be returned with the product. For clothing, items must be unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items returned without an approval will be discarded.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. For our subscription service Emanate, if you have not used your plan and want to cancel your monthly subscription before the 7th day passes on its current billing cycle, we will refund you for that charge. For the annual subscription for Emanate, we will refund you for the months that have not yet occurred.
Options For Your Return Process
Store Return Process
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Self Return Request
You Must Log In With The Account Used To Place Order
Click the profile icon in the store's navigation, or go to the Self Return Request tab located at the footer of the store, and proceed to follow the instructions below:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
4. Click the order that you want to submit the return for.
5. If your order has more than one item, then select the items that you want to return.
6. Select a return reason and add a note for the store.
7. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
You can always contact us for any return question at email@example.com